Our accessories are in stock or made to order and shipped within 24h to 48h working days.

QUEBEC, ONTARIO

Without tracking number

Standard shipping: $ 2.00 CAD, shipped economy size with Canada Post.

Free Standard shipping with minimum order of 30$ except for pompom toque, beanies and hair claw clips.

The time to receive your order is between 1 to 10 working days (excluding weekends and holidays). Please expect a little longer for remote areas and during busy periods.

With tracking number

Free Express shipping  with minimum order of 100$

Purolator delivery WITHOUT signature : $ 9.99 CAD.

If you are not at your home when attempting to deliver, the courier will leave the package at your doorstep. Please note that we are not responsible for any loss or theft of your package.

Purolator delivery WITH signature : $ 11.99 CAD.

If you are not at your home when the delivery attempt is made, the courier will leave you a notice and you will need to pick up your package at the Purolator location closest to you within 5 days. After this period, the package will be returned to us and it will be your responsibility to pay for the return costs as well as for the new shipping costs.

OTHER PROVINCES

Without tracking number

Standard shipping: $ 2.00 CAD, shipped economy size with Canada Post.

Free Standard shipping with minimum order of 30$ except for pompom toque.

With tracking number
Postes Canada Parcel: $ 15.99 CAD.

The time to receive your order is between 1 to 10 working days (excluding weekends and holidays). Please expect a little longer for remote areas and during busy periods.

United States

With tracking number
Postes Canada Parcel: $ 12.00 CAD.

The time to receive your order is between 10 to 30 working days (excluding weekends and holidays). Please expect a little longer for remote areas and during busy periods.

Europe

With or without tracking number
Postes Canada Parcel: Price may vary

The time to receive your order is between 10 to 30 working days (excluding weekends and holidays). Please expect a little longer for remote areas and during busy periods.

The delivery charge will be applied upon confirmation of your order.

** Ananas Co cannot be held responsible for the loss of a package by the carrier or the theft of a package at your home. Ananas Co is not responsible if the customer does not provide the correct address.

Returns

No cancellation or refund

Due to the personal nature of our accessories, unless there is a manufacturing defect, we do not accept returns or exchanges.

You are important to us and your satisfaction is our priority. If you would like to contact us about any of our products, we're here to help.
Please contact us directly by email: info@ananasco.ca

**For shipping purposes, it is possible that your headband will arrive unfold and need to be knot.

Bamboo is a fiber of choice for accessories. On top of being sustainable, it is breathable, antiperspirant and anti-bacterial.

How long does it take for the order to be delivered?
In general, we ship with Canada Post WITHOUT tracking number, from Montebello, Quebec.

Express shipping (1-2 days) with Purolator with or without signature is available at an additional charge.

Pom Pom Beanies are shipped with Purolator without signature or by Canada Post Expedited Parcel.

Please expect a longer delay for remote areas and during busy periods.

Please refer to our Shipping and Returns page for specific details.

What are the care and washing instructions?
Hand wash and lay flat to dry is recommended for all of our accessories. It is important to read the label for washing instructions.

For the pom pom hat, remove the pom pom before washing the toque.

Is my personal information private and secure?
We want you to rest assured that you will experience the highest industry standards for payment processing. Your credit card information and personal details are encrypted during the payment process and your payment information is only used for the current transaction and is never stored.

What is your return policy?
We love our products and want you to, too! Please refer to our Shipping and Returns page for specific details.